Director of Operations
On-site · Huntsville, Alabama, United States
Job Summary
Director of Franchise Operations oversees franchise restaurant operations for a geographic region, driving growth and profitability, contributing to brand strategies, and coordinating cross-functional initiatives. Responsibilities include leading field/franchise leadership, implementing plans and milestones, maintaining communications with franchise partners, monitoring metrics, growing long-term revenue, supporting operational processes, leading presentations and negotiations with the executive team, and collaborating on brand strategy. Requires strong cross-functional collaboration, strategic thinking, leadership, governance of multiple priorities, and ability to travel to restaurants (approx. 50%).
Required Qualifications
- Must have expertise in managing multiple priorities concurrently to effectively provide insight that builds the brand.
- Must be able to drive to restaurants and interact with executive team, and work in an office environment at times.
- Must have experience with Microsoft Office Suite.
- Must be familiar with a variety of restaurant operations concepts, practices, and procedures.
- Must have the ability to manage multiple projects/directions simultaneously.
- Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.
- Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.
- Proven track record and ability to work closely with Finance, Operations, Marketing, and Human Resources teams.
- Able to work in a fast-paced, dynamic, and challenging environment.
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