Director of Operations
$140,000–$170,000 year
On-siteNorth Carolina, United States
Job Summary
Director of Operations is the #2 operating leader responsible for day-to-day execution across field operations, call center/dispatch, warehouse, fleet, and service-line managers. Collaborates with the General Manager to convert demand into profitable revenue by building strong managers, improving field productivity, protecting gross margin, reducing callbacks/rework, and scaling the business through disciplined operating cadence. Hands-on operator who coaches managers, improves customer experience, and drives profitability through actionable plans, ride-alongs, and data-driven oversight. Experience with multi-trade home services, ServiceTitan, and cross-functional leadership across recruiting, sales, and marketing to support growth across HVAC, plumbing, sewer/drain, electrical, and generators.
Required Qualifications
- Must Have Multi-trade home services operating experience preferred; strong comparable field operations leadership may be considered.
- ServiceTitan operating discipline and ability to inspect the data behind the business.
- Experience managing service managers, install managers, dispatch/call center, warehouse, and field teams.
- Strong grasp of gross margin, labor productivity, capacity planning, job costing, and customer experience.
- Proven ability to coach managers, set expectations, inspect follow-through, and make clean people calls when needed.
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