Director of Operations
$110,000–$140,000 year
On-siteLynbrook, New York, United States
Job Summary
Oversee all day-to-day office operations for a team of 12–14 inspectors, managing incoming calls, bookings, and technical inquiries related to violations. Build and optimize operational systems to improve efficiency while ensuring compliance with NYC mold and lead regulations. Partner with ownership to develop expansion strategies across New York and New Jersey, driving productivity and profitability through data-driven decision-making. Establish performance goals and KPIs to foster accountability within a collaborative, high-performance environment. This hands-on leadership role involves balancing direct team management with process improvement in a fast-paced, growing company.
Required Qualifications
- 5–10+ years of operations experience
- Experience coordinating or supporting HPD and/or DOH violations, compliance, or remediation projects
- Familiarity with mold, lead, asbestos, or other environmental compliance requirements
- Proven ability to manage teams and improve operational processes
- Strong organizational and problem-solving skills
- Experience building systems and scaling operations in a growing business
- Comfortable working in a fast-paced, hands-on environment
- Strong communication and leadership skills
- Experience managing scheduling, field teams, or service-based operations
Desired Qualifications
- Experience coordinating or supporting HPD and/or DOH violations, compliance, or remediation projects is preferred
- Familiarity with mold, lead, asbestos, or other environmental compliance requirements is a plus
- Experience managing scheduling, field teams, or service-based operations is highly preferred
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