Director of Operations (DOO)
On-site · Oxford, Alabama, United States
Job Summary
Director of Operations oversees hotel operations across front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales; leads budgeting, financial reporting, and profitability initiatives; recruits, hires, trains, and retains top talent to deliver the WOW guest experience; collaborates with departments to meet budgets and build strong working relationships; ensures cleanliness, safety, and compliant operations while driving monthly financial performance and a high-quality guest experience.
Required Qualifications
- Experience in hotel operations management
- Budgeting and financial reporting
- Leadership and talent development
- Customer service and guest relations
- Sales leadership and profitability planning
- Recruitment and staff training
- Ability to manage multiple departments (front office, housekeeping, maintenance, food service)
- Ability to mentor and motivate staff
- Budget creation and tracking
- Monthly financial performance reporting
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