Director of Operations
$120,000–$150,000 year
On-siteIslandia, New York, United States
Job Summary
Lead the integration and professionalization of the firm's business practices by identifying and implementing consistent operational processes across departments. Define practical KPIs and reporting systems to improve visibility and accountability while standardizing CloudLex usage and data entry for reliable leadership metrics. Assess and implement technology solutions, including AI, to enhance efficiency, and serve as an operational counterpart to marketing vendors to evaluate investments and support growth initiatives. Strengthen administrative workflows and role clarity through HR partnerships, then learn current operations to identify improvement opportunities and turn agreed-upons into actionable plans with follow-through. This onsite role in the Long Island, NY market requires regular in-office presence and focuses on transforming ideas into streamlined operations for a personal injury law firm.
Required Qualifications
- Demonstrated leadership in operational management and business improvement
- Proven ability to standardize processes and foster organizational discipline
- Experience in creating meaningful metrics and reporting systems
- Competence in evaluating and implementing technology and AI solutions
- Strong skills in engaging with leadership and driving consensus
- Experience in managing and implementing organizational change
- Ability to assess complex scenarios and provide actionable insights
- Onsite role in the Long Island, NY market
- Regular in-office presence
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