Director of Operations
On-siteVancouver, British Columbia, Canada
Job Summary
Develop and execute property-wide operational strategies aligned with the brand's business goals to maximize financial performance and revenue. Analyze service trends, monitor sales against budget, and coach direct reports on occupancy, rates, and wage management. Lead department heads in implementing corrective actions based on guest feedback and ensure consistent adherence to Standard Operating Procedures. Facilitate daily stand-up meetings, conduct annual performance appraisals, and foster an environment of employee commitment and fair treatment. Manage guest satisfaction by addressing complaints directly and maintaining visible engagement with customers to exceed expectations.
Required Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
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