Director of Operations

Oversee day-to-day hotel operations to ensure smooth coordination across Front Office, Housekeeping, Food and Beverage, Spa, Maintenance, and guest service areas. Direct oversight of department heads to enforce brand standards, manage labor controls, and drive revenue while maintaining profitability. Conduct regular property walks, monitor guest satisfaction scores, and lead recruitment, training, and coaching for managers and frontline associates. Serve as a visible leader engaging with guests, resolving concerns, and ensuring compliance with safety and operational protocols. Work a flexible schedule including evenings, weekends, and holidays to support business needs.