Director of Operations
On-siteJohor Bahru, Johor, Malaysia
Job Summary
Lead hotel operations by developing and implementing departmental strategies across Front Office, Housekeeping, Food and Beverage, and Engineering to meet brand standards and maximize financial performance. Monitor sales performance against budget, review financial statements, and coach the team on managing occupancy, rates, wages, and controllable expenses. Champion the brand's service vision, analyze service trends, and execute corrective actions based on guest feedback while ensuring fair administration of policies and disciplinary procedures. Conduct annual performance appraisals, facilitate staff meetings, and hold direct reports accountable for goals and results.
Required Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
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