Director of Operations - Compliance
On-siteMiami, Florida, United States
Job Summary
Manage onsite Account Managers and county projects to ensure client satisfaction, optimal security performance, and strict adherence to operational, licensing, and training compliance standards in unionized environments. Lead and mentor teams by providing coaching, fostering accountability, and driving operational metrics and KPIs using the Business Intelligence Platform. Build client relationships, develop corrective action plans for operational improvements, and mitigate security risks through the implementation of protocols and response plans. Establish safety cultures, control expenses, and drive revenue growth while reducing non-billable overtime.
Required Qualifications
- Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
- Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
- High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
- Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Minimum of two (2) years of experience driving operational goals and metrics
- Minimum of two (2) years of experience in successfully building and developing teams
- Experience managing operations, projects, or service delivery within highly regulated environments, including oversight of compliance requirements, workforce training standards, licensing obligations, and/or union labor agreements
- Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
- Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
- Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
- Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
- Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making
Desired Qualifications
- Law enforcement, military and/or contract or proprietary security services experience
- Experience managing a dispersed workforce in a multi-location operation
- Experience supporting county, municipal, state, or other government contracts
- Knowledge of working within unionized labor environments, including interpretation and administration of collective bargaining agreements
- Experience managing licensing, training, and contractual compliance requirements for government-funded or regulated programs
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