Director of Operations

Director of Operations at Chick-fil-A in King George, VA leading operational excellence and guest experience. Responsibilities include championing mission and values, fostering servant-leadership culture, leading, coaching and developing leaders and team members; overseeing food safety, hospitality standards, and data-driven improvements to quality and profitability; managing daily operations for efficiency and sustainability; handling hiring, onboarding, training programs, performance management, coaching at all levels; partnering with the Owner/Operator to set financial goals, monitor labor and food costs, forecast staffing, and scheduling; and upholding exceptional customer service across the operation.