Director of Operations
$140,000–$160,000 year
On-site · Doral, Florida, United States
Job Summary
Lead day-to-day operations including dispatching, scheduling, workflow management, and resource allocation across the field engineering team; oversee a growing team of field service engineers (FSE I–IV); develop and optimize operational processes, SOPs, and systems to support company growth; ensure service delivery quality, SLA compliance, and customer satisfaction metrics; collaborate with the CEO on strategic planning, capacity forecasting, and hiring priorities; coordinate with the Regional Service Manager on field operations and technical escalations; drive accountability and performance management; manage vendor relationships, parts inventory, and equipment logistics; report on operational KPIs and identify areas for continuous improvement.
Required Qualifications
- 10+ years of progressive leadership experience in field service operations
- Background in UPS/critical power services or adjacent industries (HVAC, generator/power generation, data center operations, or similar field service verticals)
- P&L awareness with a clear understanding of how operational decisions impact revenue and margin
- Proven ability to build operational infrastructure in a growth-stage environment — not just manage existing systems
- Strong leadership presence with the ability to command respect from technicians and field staff while maintaining accountability
- Willingness to relocate to South Florida (Doral) — company-paid relocation provided
- Ability to commit to daily on-site presence at the Doral headquarters
- Strong verbal and written communication skills
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.