Director of Operations
$120,000–$130,000 year
On-site · Brooklyn, New York, United States
Job Summary
Director of Operations at Arlo Hotels leads day-to-day hotel operations and partners with the General Manager on budgeting, planning, and directing front-of-house and back-of-house services. Leads and develops team members, conducts trainings, oversees preventive maintenance, ensures safety and a high-quality guest experience, coordinates with F&B and other departments, and drives strategies to maximize revenue while controlling costs. Responsibilities include overseeing Front Office, Maintenance, Housekeeping, Security, coordinating with F&B managers, implementing service standards, designing department training, and advancing the hotel’s service philosophy and asset protection.
Required Qualifications
- Minimum 3-5 years direct experience as Director of Rooms, Director of Operations, and/or Assistant General Manager in a hotel environment
- Experience across Front Office, Maintenance, Housekeeping, Security/Loss Prevention, Engineering and/or Food & Beverage
- Strong financial acumen and ability to drive revenue and manage expenses
- Proven ability to communicate professionally with guests and employees
- Licensure: Fire Safety Director (must obtain up to 6-9 months after employment)
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