Director of Operations
On-siteColumbia, South Carolina, United States
Job Summary
Lead and mentor a team of Account Managers by providing coaching, support, and recognition while fostering accountability and succession planning. Build client relationships by understanding security needs, implementing corrective action plans for operational improvements, and delivering high-quality service across healthcare, commercial real estate, government, and hospitality verticals. Analyze and drive operational metrics and KPIs using the Business Intelligence Platform, identify and mitigate security risks, and establish safety cultures to prevent work-related injuries. Strengthen financial performance by managing budget allocation, driving revenue growth, reducing non-billable overtime, and controlling expenses. Requires a Bachelor's or Associate's degree with three to five years of management experience, proficiency in BI tools, and a current driver's license. Located in Columbia, SC, this Director role supports Allied Universal's iCARE Leadership approach within a collaborative, community-focused security services environment.
Required Qualifications
- Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
- Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
- High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
- Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Minimum of two (2) years of experience driving operational goals and metrics
- Minimum of two (2) years of experience in successfully building and developing teams
- Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
- Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
- Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
- Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
- Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making
Desired Qualifications
- Law enforcement, military and/or contract or proprietary security services experience
- Experience managing a dispersed workforce in a multi-location operation
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