Director of Operational Excellence
On-siteAlajuela, Alajuela Province, Costa Rica
Job Summary
Develop and execute the organization's Operational Excellence strategy aligned with business objectives and customer requirements. Lead enterprise-wide Lean, Six Sigma, Kaizen, Shingo, and continuous improvement initiatives to improve safety, quality, delivery, cost, productivity, and customer satisfaction. Build and sustain an Operational Excellence Management System, including performance management, daily management, problem-solving, and visual management processes. Champion the Shingo Model and foster a culture of continuous improvement, operational discipline, and organizational learning across Manufacturing, Engineering, Quality, and Supply Chain functions. Identify, prioritize, and lead strategic transformation initiatives, digital transformation, and automation projects while partnering with site and functional leaders to drive cross-functional alignment. Analyze operational performance data, establish KPIs, and measure the impact of improvement programs. Ensure compliance with Quality Management Systems, ISO, FDA, and QSR requirements. Coach, mentor, and develop leaders on Lean principles and change management. Lead the Operational Excellence team, including hiring, coaching, and performance management.
Required Qualifications
- Bachelor's degree in engineering, Operations Management, Industrial Engineering, Business Administration, Organizational Leadership, or related field
- Minimum 8-10 years of progressively responsible experience in Operational Excellence, Continuous Improvement, Manufacturing Operations, Industrial Engineering, Business Transformation, or related disciplines
- 3-5 years of leadership experience managing teams, strategic initiatives, or organizational transformation efforts
- Experience within a regulated manufacturing environment
Desired Qualifications
- Master's Degree
- Lean Six Sigma Black Belt certification
- Training or certification in the Shingo Model, Shingo Principles, Operational Excellence Systems, or related business excellence frameworks
- Experience within a regulated manufacturing environment, preferably medical device or life sciences
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