Director of Mortgage Operations
$110,000–$150,000 year
On-site · South Pasadena, California, United States
Job Summary
Director of Mortgage Operations at Equity Smart Home Loans to oversee day-to-day operations across processing, funding, onboarding, branch support, and internal business operations; manage loan processing workflows, third-party processors, and LOS usage; coordinate with funding, post-closing, accounting, and sales leadership to ensure timely move-through from submission to closing; partner with CEO and training/sales leadership to provide onboarding and operational guidance; maintain SOPs, workflows, reporting, and accountability; lead cross-functional execution with sales, training, accounting, compliance, and executive leadership; require extensive mortgage industry experience and leadership experience; role emphasizes structure, accountability, and scalable processes, with direct collaboration to CEO and other senior leaders.
Required Qualifications
- 7+ years of residential mortgage industry experience
- 3+ years of mortgage operations leadership, processing management, funding management, branch operations, or equivalent experience
- Strong understanding of mortgage loan processing from application through closing and funding
- Experience with brokered and correspondent mortgage workflows
- Experience managing processors, loan officer support workflows, and operational escalations
- Strong knowledge of LOS systems; Arive experience strongly preferred
- Ability to manage competing priorities in a fast-moving mortgage environment
- Strong written and verbal communication skills
- Ability to work directly with executive leadership and independently own operational outcomes
- High attention to detail, strong follow-through, and strong judgment
- Comfortable enforcing standards and holding team members accountable
- NMLS or prior MLO experience preferred but not required
- Bilingual English/Spanish preferred but not required
Desired Qualifications
- 7+ years of residential mortgage industry experience
- 3+ years of mortgage operations leadership, processing management, funding management, branch operations, or equivalent experience
- Strong understanding of mortgage loan processing from application through closing and funding
- Experience with brokered and correspondent mortgage workflows
- Experience managing processors, loan officer support workflows, and operational escalations
- Strong knowledge of LOS systems; Arive experience strongly preferred
- Ability to manage competing priorities in a fast-moving mortgage environment
- Strong written and verbal communication skills
- Ability to work directly with executive leadership and independently own operational outcomes
- High attention to detail, strong follow-through, and strong judgment
- Comfortable enforcing standards and holding team members accountable
- NMLS or prior MLO experience preferred but not required
- Bilingual English/Spanish preferred but not required
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