Director of Membership Operations
On-sitePlano, Texas, United States
Plano, Texas, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Director of Membership Operations responsible for bringing the PopStroke Membership program to life across all venues, ensuring consistent and enthusiastic execution, partnering with venue leadership, coaching teams, and driving field adoption. Travels regularly to venues to coach Operating Partners and leadership, leads membership training, develops practical playbooks and resources, and scales best practices across the organization to create a strong membership culture from Day One at new stores and across the field.
Required Qualifications
- 7+ years of experience leading multi-unit operations, membership, hospitality, or guest experience initiatives.
- Experience supporting multiple locations within a regional or national brand (minimum three locations; 20+ preferred).
- Proven success implementing operational programs across a multi-unit organization.
- Exceptional leadership, communication, coaching, and presentation skills.
- Experience developing and facilitating engaging training programs.
- Hospitality-minded with a passion for developing people and creating memorable guest experiences.
- Comfortable traveling approximately 60–75%
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