Director of Membership
$83,150–$97,700 year
Remote
Job Summary
Lead the implementation and launch of a new Association Management System (AMS) while overseeing membership records, applications, renewals, and data integrity. Develop and execute strategies to grow, engage, and retain PPA members by serving as the primary contact for questions, support, and onboarding. Oversee member engagement initiatives including webinars, outreach, and committee participation, while representing the organization at conferences and events. Track membership trends and key performance metrics to inform organizational strategy, partnering with Marketing, Finance, and executive leadership on strategic initiatives. Manage and mentor membership staff to foster a culture of exceptional service.
Required Qualifications
- Energy, professionalism, and a welcoming, member-first approach
- Ability to connect with members both virtually and in person
- Experience leading the implementation and launch of a new Association Management System (AMS)
- Experience ensuring successful adoption across staff and members
- Ability to develop and execute strategies to grow, engage, and retain members
- Ability to serve as a primary, front-facing contact for membership questions, support, and onboarding
- Ability to act as a welcoming and enthusiastic ambassador for the organization
- Experience overseeing membership records, applications, renewals, and data integrity
- Experience leading member engagement initiatives, including webinars, outreach, and committee participation
- Ability to represent PPA at events, conferences, and member interactions
- Ability to maintain a positive, approachable, and professional presence
- Ability to track membership trends and key performance metrics
- Ability to partner with Marketing, Finance, and executive leadership
- Experience supporting board elections, governance activities, and membership-related projects
- Ability to manage and mentor membership staff
- Ability to foster a culture of exceptional service
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