Director of Member Experience
On-siteMeridian, Idaho, United States
Job Summary
Develop and implement engaging educational and recreational programs for members, with a specific focus on youth activities across all age groups. Lead the creation, execution, and promotion of innovative lifestyle events while managing the department budget and ensuring strict adherence to safety protocols and regulatory requirements. Supervise and mentor a team of youth staff, handling hiring, training, and coverage for call-outs, while collaborating closely with department heads in Food & Beverage, Golf, Tennis, and Aquatics to integrate services into seamless member experiences. Continuously evaluate program effectiveness through member feedback and performance metrics to drive improvements and maintain high-quality service delivery.
Required Qualifications
- Minimum of two years related work experience in childcare and events
- Must possess CPR and First Aid certification
- Must have knowledge of age-appropriate activities and enjoy working with all age groups
- Proficient in Outlook, internet applications, knowledge of MS Word, Excel, and PowerPoint applications
- Must possess excellent communication skills including strong verbal, written, and positive interpersonal skills
- Ability to interact effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels
- Demonstrated results-oriented and capable of working with minimal direction
- Excellent team player with ability to work hands-on in a fast-paced environment
- Requires the ability to safely lift items up to 30 pounds
- Continuous walking and standing
- Frequent lifting, bending, stooping, pulling, and repetitive actions
- Be physically able to reach, bend, and stoop
- Be able to work in a standing position for long periods of time
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must maintain composure and objectivity under pressure
- Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and team members
- Ability to project voice and get attention of and cooperation from youngsters
- Varying schedule to include evenings, holidays, and extended hours as business dictates
Desired Qualifications
- Bachelor's Degree in education, event management, or recreation preferred
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