Director of Member Experience
On-siteMeridian, Idaho, United States
EXPIREDMeridian, Idaho, United StatesOn-siteFull TimeSenior LevelBachelors Degree
Full TimeSenior LevelBachelors Degree
Job Summary
Develop and implement member programs and events, prioritizing educational and recreational activities for youth. Manage department staff by hiring, training, and supervising team members while ensuring regulatory safety compliance and budget oversight. Collaborate with department heads to integrate services and promote activities through marketing partnerships. Conduct regular program evaluations using member feedback to refine offerings and maintain high member satisfaction.
Required Qualifications
- Minimum of two years related work experience in childcare and events
- Must possess CPR and First Aid certification
- Must have knowledge of age-appropriate activities and enjoy working with all age groups
- Proficient in Outlook, internet applications, knowledge of MS Word, Excel, and PowerPoint applications
- Ability to establish and maintain effective relationships with members, guests, clients, and employees
- Knowledge of and ability to perform required role in emergency situations
- Strong organizational skills
- Must work in a safe, prudent, and organized manner
- Must possess excellent communication skills including strong verbal, written, and positive interpersonal skills
- Ability to interact effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels
- Demonstrated results-oriented and capable of working with minimal direction
- Excellent team player with ability to work hands-on in a fast-paced environment
- Requires the ability to safely lift items up to 30 pounds
- Continuous walking and standing
- Frequent lifting, bending, stooping, pulling, and repetitive actions
- Be physically able to reach, bend, and stoop
- Be able to work in a standing position for long periods of time
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must maintain composure and objectivity under pressure
- Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and team members
- Ability to project voice and get attention of and cooperation from youngsters
- Varying schedule to include evenings, holidays, and extended hours as business dictates
Desired Qualifications
- Bachelor's Degree in education, event management, or recreation preferred
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