Director of Marketing
On-sitePhoenix, Arizona, United States
Job Summary
Own marketing strategy and execution across the full Chamberlin portfolio of 14,000 units, conducting regular property visits to evaluate presentation, curb appeal, and site team engagement. Lead a two-person in-house team and manage the marketing technology stack including ILS platforms and reputation management tools. Advise site teams on budget allocation to maximize leads and applications, while analyzing pricing trends and competitive market data to drive corrective action. Oversee online reputation scores, develop internal collateral and pitch books for business development, and partner with operations on lease renewal strategies.
Required Qualifications
- 5 to 7 years of multifamily property management experience with at least 2 years in a regional capacity, combined with demonstrated marketing knowledge and the ability to connect leasing performance to marketing strategy
- 5+ years of experience in marketing with at least 2 years in a leadership role, combined with demonstrated fluency in multifamily operations sufficient to diagnose leasing and pricing issues at the property level
- Demonstrated ability to analyze marketing performance data, pricing trends, and competitive market conditions and translate findings into clear, actionable recommendations
- Experience managing or overseeing online reputation platforms and developing engagement strategies that improve review scores and response quality
- Outstanding written and verbal communication skills with the ability to produce polished owner-facing materials and present findings confidently to leadership and site teams
- Experience managing a small team with direct accountability for performance and development
Desired Qualifications
- Direct experience with ILS platforms, reputation management tools, and property management marketing technology in a multifamily environment
- Experience contributing to business development materials including pitch books, RFP responses, or owner presentations
- Familiarity with AppFolio or comparable property management software and its marketing and reporting capabilities
- Experience developing training materials or coaching site teams on leasing presentation and marketing best practices
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