Director of Maintenance Control

Design and maintain 24/7/365 Maintenance Control coverage, including a documented on-call and escalation matrix for nights, weekends, and holidays. Provide real-time technical guidance to line stations and MRO partners on complex discrepancies and direct the resolution path for Aircraft on Ground events. Serve as the primary conduit between Maintenance Control, Dispatch, Flight Operations, and MRO vendors during active events, maintaining standardized communication protocols for AOG and irregular operations. Lead root-cause analysis on recurring technical events and translate findings into reliability program input and CASS reporting. Directly lead, mentor, and evaluate Maintenance Controllers, building a structured training path for certification and succession depth within the team. Ensure all logs, discrepancy records, and release documentation meet FAA recordkeeping standards and are audit-ready. This role reports to the SVP Technical Operations and is based at GlobalX's Miami, FL headquarters.