Director of Lifestyle
$70,000–$72,000 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Design and refine guest experience programs that align with Minneapolis culture and brand standards. Develop customized daily itineraries and provide insider guidance on local attractions, dining, and entertainment venues. Establish and maintain professional relationships with community partners to secure exclusive programming and monitor emerging city trends. Contribute to atmospheric initiatives including music selection, lobby activations, and cultural gallery curation. Collaborate cross-functionally with Operations, Marketing, and Food & Beverage teams to ensure consistent messaging. Gather guest feedback, track engagement metrics, and recommend program enhancements based on performance data.
Required Qualifications
- Flexibility to work a varied schedule, which may include weekends and holidays.
- Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Desired Qualifications
- Bachelor's degree in Hospitality Management, Tourism, Marketing, Art, Communications, or a related field preferred.
- Demonstrated knowledge of Minneapolis neighborhoods, cultural assets, entertainment venues, and key community stakeholders.
- Strong interpersonal, communication, and customer service skills.
- Proven ability to cultivate partnerships and manage multiple priorities in a fast-paced environment.
- Creative problem-solving abilities with a high level of professionalism and attention to detail.
- Strong computer skills, including Microsoft Office and WordPress.
- Strong communication skills, both verbal and written, including service recovery and resolution.
- Ability to stay calm under pressure and manage multiple concurrent demands while prioritizing responsibilities.
- Approachable, authentic, and engaging demeanor, setting an example for all Associates.
- Results oriented and highly motivated self-starter.
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