DIrector of Learning & Development
$125,000–$150,000 year
On-site · Newport Beach, California, United States
Job Summary
Director of Learning & Development at Go Rentals (Forbes Travel Guide-aligned luxury car rental brand) leads enterprise-wide L&D strategy from onboarding to leadership development across 33 states and ~1,000 teammates. Owns design of certification programs and field-enabled training, shapes modern learning tech (microlearning, mobile-first, AI-enabled tools), drives ROI through Kirkpatrick evaluation, and partners with the Chief People Officer to link programs to business goals. Travel 40–60% nationally; role involves creating scalable learning paths from entry-level Carcreige to VP-level roles, managing orientation to advanced certifications, and ensuring guest-experience training aligns with five-star service standards. Requires 7–10+ years in training/L&D, a bachelor’s degree, instructional design expertise, LMS experience, change management experience, and strong adult-learning fundamentals. Includes responsibilities for measuring impact, recertification, and ongoing leadership readiness across a distributed workforce.
Required Qualifications
- 7–10+ years in training, L&D, or people development
- Bachelor's in HR, Organizational Development, Business, or Education
- Expertise in instructional design, in-person & LMS
- Experience building performance-tied certification programs
- Strong grounding in adult learning principles
- Track record driving engagement & retention through development
- Field & organizational change management experience
- Skill in training needs & job-task analysis
- Multi-state compliance training design & tracking
- Guest-experience training, luxury or hospitality a big plus
- eLearning tools: Articulate 360, Rise, Captivate
- Familiarity with AI & emerging learning technologies
- Preferred: Advanced degree or L&D / instructional design certifications, change management methodology (Prosci, ADKAR), Kirkpatrick evaluation & training ROI
Additional Requirements
- Authorized to work in the U.S., valid driver's license, current auto insurance or proof of insurability
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