Director of Learning and Engagement
$100,000–$125,000 year
HybridLos Angeles, California, United States
Job Summary
Own the department strategy and its implementation to support the agency in providing all employees with the highest standard of learning and employee experience. Shepherds overarching strategy, supervises the Senior Manager, and oversees day-to-day operations including planning, delegating, and appraising job results. Leads collaboration within the team and between departments, while managing continuous assessment and improvement of programs and initiatives. Oversees implementation of specific learning strategies such as New Employee Orientation, People Leader Academy, and People Concern University, and champions internal communications and engagement events like People Co Con and Town Hall by Call. This role works collaboratively with the Human Resources, Development, and Executive Leadership teams. Requires a valid CA Driver's license and willingness to drive to various sites for training and engagement throughout the year.
Required Qualifications
- Bachelor's degree or equivalent combination of education, experience, and training in organizational development, education, project management, and communications
- Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record
- Willingness to drive to various sites for training and engagement throughout the year as needed
- Five (5) years' experience in the delivery of social services and/or non-profit management
- Experience in direct homeless services and domestic violence
- Strong written communication skills with a keen eye for copyediting and application of the agency style guide
- Strong organizational and project management skills, including being able to be precise, thorough, and detail-oriented, with excellent time management skills
- Excellent facilitation and conflict resolution skills, with demonstrated ability and comfort in facilitating trainings and workshops across tiers of leadership, including: Executive Leadership, Board, and Senior Leadership
- Minimum three (3) years' experience supervising staff required including evidence of strengths-based supervision with staff from a range of diverse experiences and identities
- High degree of professionalism, business judgment, tact, and diplomacy
- Strong interpersonal communication skills with a desire to build effective partnerships to create positive impact on staff experience
- Skilled in public speaking with diverse audiences, in both intimate and large group settings
- Able to self-start, take initiative, work independently and achieve high standards to meet multiple deadlines, while also working effectively with others in a team-oriented environment
- Strong experience with computer applications including Word, Excel, and PowerPoint required, as well as platforms such as Zoom, Microsoft 365, SharePoint, and design programs such as Canva
- Strong verbal communication skills, creative problem-solving skills and ability to provide quantitative analysis
- Working knowledge of trauma-informed care principles, harm reduction models, and diversity, equity and inclusion
Desired Qualifications
- Fluency in Spanish, written and oral, and ability to copyedit
- Working knowledge of trauma-informed care principles, harm reduction models, and diversity, equity and inclusion strongly preferred
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