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Charlie Health1 month ago

Director of IT

$200,000–$250,000 year

Hybrid · New York City, New York, United States

Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Industry
Healthcare Tech

Job Summary

Director of IT leading IT Service Delivery, IT Engineering, and IT Asset Management, building a high-performing, product-driven IT function to support a distributed workforce and 4,000+ endpoints. Responsible for delivering reliable, secure, and scalable services, owning AI integration into business operations, and leading the NYC HQ build-out with ongoing multi-site operations across the US. Leads IT roadmap, governance, and alignment with ITIL/Agile practices; manages budgets, vendors, and SaaS ecosystems (e.g., Google Workspace, Okta, Atlassian, Jamf, Intune); collaborates with Engineering on AWS/Azure/GCP with Zero Trust; ensures HIPAA/compliance readiness; drives AI/automation initiatives to improve efficiency across IT and business workflows; standardizes metrics and reporting; reports to executive leadership and guides a hybrid in-office schedule (NYC four days/week) while remaining within commuting distance.

Required Qualifications

  • 10+ years of IT experience with at least 4 years in a leadership role
  • Proven experience leading IT operations in a high-growth environment
  • Deep expertise with Google Workspace, Okta, Atlassian (Jira, JSM, Confluence) and IT platforms
  • Strong working knowledge of IT and Agile operating models such as Scrum or ITIL
  • Demonstrated experience implementing process based automation or AI-driven solutions in IT or business operations
  • Experience managing cross-functional stakeholders and delivering large-scale initiatives
  • Experience in healthcare or other regulated environments is nice to have
  • Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes' commuting distance of the office
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$200k – $250k / yr

Director of IT · Charlie Health

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