Director of Information Systems
On-siteLafayette, Louisiana, United States
Job Summary
Develop and maintain technology roadmaps aligning enterprise software systems with organizational strategy. Lead daily IS operations including system performance, ticket management, prioritization, escalation, and resolution. Supervise system administrators and support staff while serving as the primary escalation point for unresolved issues. Establish structured support processes, service expectations, and performance metrics, coordinating workflows across systems, departments, and platforms. Oversee execution of system changes and releases with proper testing and communication, ensuring adherence to security, access, and compliance practices. Provide operational reporting and insights to the VP of Information Systems. Manage day-to-day vendor support and escalate risks as needed. Work during normal business hours, Monday through Friday, 8:00 a.m. – 5:00 p.m.
Required Qualifications
- Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
- 7–10 years of experience in IT operations
- 3–5 years in a leadership role
- Experience with enterprise software systems (ERP, CRM, EHR, etc.)
Desired Qualifications
- Strong operational and strategic leadership and team management skills
- Technology roadmap development and strategic planning experience
- Ability to prioritize, problem-solve, and drive execution
- Knowledge of system support and change management practices
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