Director of HR Shared Services
Hybrid · Deerfield Beach, Florida, United States
Job Summary
Director of HR Shared Services leads how associates get help from HR—making it easier, quicker, and more consistent across JM Family. This leader designs how work gets done which significantly impacts the overall associate experience. The role focuses on simplifying processes, expanding self-service and automation, and making sure associates and leaders feel supported and heard. Partnering closely with the entire HR organization, Legal, and business leaders, this role balances strong operations with good judgment, empathy, and trust. This position operates in a hybrid work model based in Deerfield Beach, FL (3 days per week onsite). The role emphasizes setting vision for HR Shared Services, leading teams handling sensitive associate relations, improving digital tools and automation, using data and feedback to drive improvements, ensuring quality and consistency, and developing high-performing teams. The job requires 10+ years of leadership in HR Shared Services/HR Operations, a track record of simplifying processes, and the ability to influence cross-functional partners. It also highlights a commitment to equal opportunity employment and accommodating disabilities in the application process.},
Required Qualifications
- 10+ years of progressive leadership experience, including building or running HR Shared Services, HR Operations, or large support teams (Customer Service, Operations or Technology)
- Experience modernizing HR support through better processes, clearer ownership, self-service, automation, and digital tools
- Strong enterprise thinker who understands how HR services connect across the business and knows how to work across teams to get things done
- Proven ability to move from big ideas to real results by setting direction, simplifying work, and driving consistent execution
- Natural people leader who builds solid teams and develops capability
- This leader is known for building trust. They do this by being present, showing support, and influencing others across teams, including associates and business leaders
- Comfortable using data, trends, and business insight to make decisions, spot issues early, and improve how work gets done
- Demonstrates sound judgment, accountability and extreme ownership
- The leader must be confident making decisions in gray areas and owning outcomes
- Adaptable and resilient leader who stays steady during change and helps others navigate ambiguity
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