Director of Guest Services
On-site · New York City, New York, United States
Job Summary
The Director of Guest Services at Starr is responsible for designing, implementing, and overseeing a world-class guest service program that meets the unique needs of clients, partners, and visitors. The role involves developing guest service standards, coordinating executive-level visits, managing the guest relations function, and leading continuous improvement initiatives to enhance guest satisfaction. Successful candidates should have a bachelor’s degree in Hospitality Management or related field and 5-7 years of relevant experience, with proven leadership abilities and strong organizational skills.
Required Qualifications
- At least 5-7 years of guest services, hospitality, or corporate operations experience
- Proven leadership, team management, and project coordination skills
- Exceptional communication, interpersonal, and problem-solving abilities
- Thorough knowledge and understanding of working with diverse cultures, languages, and international business etiquette
- Strong organizational, multitasking, and time management skills
- Proficiency in MS Office
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.