Director of Guest Services
On-siteAustin, Texas, United States
Job Summary
Lead the Front Desk, Night Audit, Accounting, Concierge, Guest Services, and Reservations teams by interviewing, training, and coaching associates to uphold brand standards and maximize suite revenue. Oversee property accounting functions including accounts payable, receivable, house bank audits, and petty cash while conducting monthly financial reviews against budget. Manage guest check-ins and outs, address service deficiencies with actionable plans, and ensure compliance with safety protocols and brand operating procedures. Serve as Manager on Duty, conduct regular one-on-ones and departmental meetings, and maintain accurate personnel and payroll records. Proactively resolve guest concerns and assist with Food and Beverage operations to drive satisfaction scores.
Required Qualifications
- Capable of exerting up to 60 pounds of force occasionally.
- Capable of standing for an entire shift or for an extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
- Excellent communicator.
- Naturally curious and value listening to solve problems.
- Comfortable following directions, guidelines and work objectives.
- A plus: Practiced, with six months' related experience in hospitality or a service industry.
Desired Qualifications
- A must: Eager to be part of a great work culture and team.
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