Director of Growth Operations
On-site · Boston, Massachusetts, United States
Job Summary
Director of Growth Operations responsible for building, scaling, and optimizing the systems, processes, and data infrastructure powering Drug Hunter’s commercial growth. Own end-to-end operational backbone across Sales, Marketing, and customer-facing functions with deep expertise in CRM architecture, data governance, revenue analytics, and cross-functional process design. Lead the transformation of HubSpot into a scalable system of record and orchestrate data across the commercial tech stack (e.g., HubSpot, Looker, Mixpanel, SendGrid, Clerk, UserPilot) to enable data-driven decision-making and cohesive growth. Partner with Sales, Marketing, Customer Success (IRR), and Finance to drive aligned lifecycle stages, routing, reporting, and KPIs; design and implement automated workflows, dashboards, and governance to support forecasting, pipeline health, and revenue metrics.
Required Qualifications
- 8+ years of experience in Revenue Operations, Growth Operations, Sales Operations, or related field
- leadership or senior individual contributor capacity (2–3+ years in leadership)
- Deep, hands-on expertise in HubSpot (Sales Hub and Marketing Hub) including architecture, administration, workflow design, lifecycle management, and reporting
- Experience designing data orchestration strategies across multi-platform commercial stacks (e.g., Looker, Mixpanel, SendGrid, Clerk, UserPilot)
- Proven track record of driving CRM transformation and organizational adoption in fast-moving, commercially oriented environments
- Experience building ARR/MRR/GRR/NRR reporting frameworks and partnering with Finance to establish CRM data as a financial source of truth
- Strong analytical and problem-solving skills with precision and structured thinking
- Excellent written and verbal communication skills for cross-functional leadership
- Comfortable leading change management across Sales, Marketing, and Customer Success in a fast-paced environment
- Success in establishing a reliable, clean CRM as the source of truth for commercial data and forecasting
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