Director of Front Office
On-siteSun Valley, Idaho, United States
Job Summary
Provide strategic leadership for Front Desk, Concierge, Bell Services, Group Reservations, and Owner Relations teams. Oversee daily operations including guest arrivals, departures, room inventory, and valet services. Recruit, hire, train, and coach staff while conducting performance evaluations and managing departmental budgets. Develop service enhancements, analyze operational and financial reports, and review guest satisfaction surveys to drive improvements. Collaborate with Housekeeping, Engineering, Marketing, and Sales to ensure seamless guest experiences and maintain high standards for facility presentation. Build relationships with condominium owners and partner with Marketing on lodging packages. Participate in daily, weekly, and monthly Resort leadership meetings.
Required Qualifications
- Minimum of four (4) years of progressive leadership experience in hotel Front Office or Rooms Division operations
- Minimum of two (2) years of experience leading and developing teams of 20 or more employees
- Demonstrated commitment to delivering exceptional guest service and fostering a positive, collaborative workplace culture
- Strong leadership, coaching, and employee development skills
- Experience managing departmental budgets, interpreting financial reports, and making data-driven operational decisions
- Strong understanding of hotel operations, room inventory management, and guest service best practices
- Excellent verbal and written communication, organizational, and problem-solving skills
- Proficiency with property management systems and Microsoft Office
- Flexible availability, including days, evenings, weekends, and holidays as business needs require
- Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching
- Ability to safely lift and/or move up to 25 pounds
Desired Qualifications
- experience with OPERA or similar systems preferred
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