Director of Front Office
$80,000–$80,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Manage front office operations by overseeing check-in and check-out procedures, handling guest inquiries and reservations, and resolving complaints to ensure high satisfaction. Direct human resources functions including hiring, training, coaching, and performance reviews for a team of 5 to 20 employees. Monitor cash transactions, post guest accounts, and operate PBX equipment while maximizing revenue through suggestive selling techniques. Collaborate with housekeeping and maintenance to maintain property standards and implement emergency security protocols. This role supports Hotel Commonwealth's mission as the official hotel of the Boston Red Sox, fostering a warm, locally expert identity for guests in the Fenway neighborhood.
Required Qualifications
- A four year college degree or equivalent education/experience
- Four to five years of employment in a related position with this company or other organization(s)
- Experiential knowledge required for management of people and complex problems
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
- Ability to make decisions with only general policies and procedures available for guidance
- Supervisory/management skills
- Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests
- Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment
- Ability to respond to guest requests and questions over the phone
- Excellent speech communication skills
- Excellent literacy
- Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments
- Bending/kneeling -must be able to accomplish any task required of associates within assigned departments
- Mobility -must be able to accomplish any task required of associates within assigned departments
- Continuous standing -must be able to accomplish any task required of associates within assigned departments
- Climbing up to approximately 40 steps 1% of 40 hour week
- Climbing ladders up to approximately 5 feet 15% of 40 hour week
- Driving required as necessary
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