Director of Front Office

Direct and manage all front office functions, including guest services, retail, concierge, valets, and security operations. Lead Bell Staff, switchboard, and security teams to ensure safe environments, resolve guest complaints, and exceed financial and performance goals. Supervise daily operations, coordinate activities across luggage, garage, and door attendants, and handle capital expenditure recommendations. Verify compliance with policies, monitor staffing levels, and conduct performance appraisals while coaching employees to improve service behaviors. Review guest satisfaction data to drive continuous improvement and maintain open communication with department heads and executives.