Director of Front Office
$55,000–$65,000 year
On-site · Somerville, Massachusetts, United States
Job Summary
Director of Front Office leads Front Desk Operations, Bell & Transportation Services, Night Audit, Guest Accounting, Gift Shop & Pool Operations to drive exceptional guest satisfaction and uphold IHG brand standards. Responsibilities include coaching and building a high-performing team, managing scheduling and payroll, ensuring seamless daily operations from check-in to billing, resolving guest concerns with professionalism, collaborating with other departments to enhance the guest experience, contributing to revenue strategies and occupancy goals, and serving as Manager on Duty as required.
Required Qualifications
- 3–5 years of hotel Front Office experience (leadership responsibility preferred)
- Associate or Bachelor’s degree in Hospitality Management or related field preferred
- Strong leadership, communication, and problem-solving capabilities
- Proficiency in Microsoft Office and hotel management systems (Opera PMS preferred)
- Ability to work a flexible schedule, including evenings, weekends, and holidays
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