Director of Front Office
$85,000–$90,000 year
On-site · La Jolla, California, United States
Job Summary
Director of Front Office leads all Front Office and Guest Services operations, driving guest satisfaction and loyalty metrics while ensuring Marriott brand standards. Responsibilities include coaching and developing leaders, coordinating with Housekeeping, Engineering, Sales, and Finance to ensure seamless operations, managing payroll and departmental expenses, overseeing staffing and scheduling, leading service recovery efforts, supporting VIP arrivals, group business, and special events, and preparing the department for quality assurance inspections and audits. The role emphasizes building a guest-focused culture, achieving operational excellence, and maintaining professional standards across a fast-paced, full-service hotel environment.
Required Qualifications
- High school diploma or equivalent
- Minimum three years of Front Office management experience
- Minimum two years of department head experience
- Strong leadership, communication, and problem solving skills
- Ability to work in a fast paced hospitality environment
- Strong guest service and service recovery skills
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