Director of Food and Beverage
On-siteWindsor Locks, Connecticut, United States
Job Summary
Coordinate, supervise, and direct all property food and beverage operations while maintaining a profitable department and high-quality service levels. Market ideas to promote business, reduce employee turnover, and meet budgeted productivity targets. Prepare the F&B budget, monitor department performance, and forecast revenue. Supervise all F&B personnel, respond to guest complaints, and coordinate loss prevention efforts. Monitor industry trends, organize department meetings, and ensure compliance with health, sanitation, and liquor laws. Oversee employee cafeteria operations and train department heads on SOPs and technical tasks. Interview candidates for front-of-house positions and collaborate with Executive Committee members on F&B issues.
Required Qualifications
- At least 6 years of progressive experience in a hotel or a related field
- 4-year college degree and at least 3 years of related experience
- 2-year college degree and 4 or more years of related experience
- Proficiency in Windows
- Proficiency in Company approved spreadsheets
- Proficiency in word processing
- Knowledge of F&B preparation techniques
- Knowledge of health department rules and regulations
- Knowledge of liquor laws and regulations
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
- Ability to multitask
- Ability to routinely meet deadlines
- Ability to be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the need
- Ability to be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests
- Ability to work with and understand financial information and data, and basic arithmetic
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
- Always comply with AFP Management standards and regulations to encourage safe and efficient hotel operations
- Always maintain a warm and friendly demeanor
- Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
- Supervise all F&B personnel
- Respond to guest complaints in a timely manner
- Prepare the F&B budget and monitor department performance with respect to the same
- Perform any necessary follow-up, including forecasting
- Monitor industry trends take appropriate action to maintain competitive and profitable operations
- Work with other Executive Committee members and keep them informed of F&B issues
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
- Coordinate and monitor all phases of Loss Prevention in the F&B department
- Prepare and submit required reports in a timely manner
- Organize and conduct department meetings on a regular basis
- Monitor quality of service and product
- Cooperate in menu planning and preparation
- Ensure timely purchase of F&B items, within budget allocation
- Oversee operations of the employee cafeteria
- Ensure compliance with all local liquor laws, and health and sanitation regulations
- Ensure departmental compliance with SOP's
- Ensure the training of department heads on SOP's, report preparation, technical job tasks
- Attend and/or conduct departmental and hotel training (CARE, Customer Service), etc.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals
- Conduct and/or attend all required meetings, including pre-convention and post-convention meetings
- Participate in required M.O.D. program as scheduled
- Attend meetings/training as required by management
- Perform other duties as requested from management
- Long hours sometimes required
- Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
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