Director of Facilities & Resident Services
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Oversee facilities, maintenance, resident services, and property administration across the portfolio while ensuring contract compliance. Develop and implement processes to improve operational efficiency, service quality, and cost-effectiveness. Champion the resident experience by delivering responsive service and driving satisfaction and retention. Supervise and mentor Maintenance and Resident Services teams to deliver outstanding results. Partner with senior leadership on new acquisitions, property onboarding, and portfolio expansion. Analyze financial statements and performance metrics to drive profitability. Maintain relationships with clients, vendors, and residents to strengthen partnerships. Tackle challenges creatively to continuously improve property performance. Requires a Bachelor's degree and 10+ years of progressive property management experience.
Required Qualifications
- Bachelor's degree in Business, Real Estate, Property Management, or a related field preferred, with 10+ years of progressive property management experience, including 5-7 years in a leadership role; equivalent experience may be considered
- Strong knowledge of property management operations, facilities, maintenance, and financial management
- Proven ability to improve processes, increase efficiency, and drive operational excellence
- Strong leadership skills with the ability to motivate, coach, and develop teams
- Excellent communication and relationship-building skills
- Strong financial and analytical abilities, including experience with budgets and financial reporting
- Proficiency in Microsoft Office and property management software
- A can-do attitude and a willingness to roll up your sleeves, solve problems, and get things done
Desired Qualifications
- Relevant certifications, such as a real estate license or NAA designation
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