Director of Events & Operations | Hotel Zoso
$115,000–$120,000 year
On-sitePalm Springs, California, United States
EXPIREDPalm Springs, California, United StatesOn-siteFull Time$115,000–$120,000 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Lead departmental revenue and expense budgets, drive vision through objectives, and manage team performance via one-on-one meetings and quarterly evaluations. Oversee daily operations and successful execution of on-property events, acting as a liaison between operations and clients while monitoring satisfaction. Prepare event orders, resumes, and diagrams; generate new leads; and support the Director of Sales with monthly closing reports, forecasting, and P&L accuracy. Cultivate relationships with all departments, resolve conflicts, and implement management systems for sales and event platforms.
Required Qualifications
- Minimum of 4-6 years of hospitality sales experience, or similar environment.
- Possess extensive knowledge and expertise in sales and/or event management with extensive sales and negotiation skills.
- The ability to solve practical problems when limited information is available.
- Requirement for strong emotional intelligence and critical thinking capabilities.
- Ability to lead and influence managers and large teams while placing a high priority on developing others.
- Anticipates customer needs and provides services that are beyond customer expectations.
- Takes an initiative-taking approach to address issues and avert conflict, resolve practical problems, and conflict resolution with limited standardized solutions.
- Promotes a sense of urgency and establishes and enforces individual accountability in the team. Assumes the responsibility for the outcome of others.
- Working knowledge of applicable laws, codes, and regulations.
- Excellent communication skills, including proficiency in writing contracts, reports, business correspondence, and operations manuals, with the ability to present information effectively and respond to inquiries from team members, managers, clients, guests, or the public.
- Ability to think creatively and develop innovative solutions or approaches.
- Strong personal skills, including time management, information analysis, problem-solving, planning and organizing, decision making, problem solving, and delivery of results.
- Strong interpersonal communication with the ability to identify, understand, and anticipate the emotions, concerns and thoughts of others.
- Strong interpersonal influence skills, including coaching, motivating, delegating, and relationship-building.
- Demonstrates a strong grasp of mathematical operations. Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, and decimals. Ability to compute discounts, interest, commissions, proportions, and percentages.
- Analytical mindset and can utilize mathematical skills to assess data, identify trends, and draw meaningful insights that drive strategy and decision-making.
- Creates strategy and is able to shift with immediacy based on market conditions.
- Technical proficiency in Microsoft Office; Word, PowerPoint, Teams, OneNote, and Excel.
- Proficiency in conducting client research, gathering relevant information, and staying updated on industry trends and developments.
- Strong financial acumen understanding and creating various financial reports (P&L statement, PACE, budget) with knowledge of dynamic pricing and profitability.
- Strong presentation skills in a clear and effective manner to a variety of stakeholders; owners, leaders, clients, and team members.
- Ability to travel (including air or car, hotel overnight stays, and client entertainment.)
Desired Qualifications
- Knowledge of hospitality sales platforms a plus.
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