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PCH Hotels & ResortsPosted 3 weeks ago

Director of Event Operations (Banquets)

$150,000–$200,000 year

On-siteOpelika, Alabama, United States

Full TimeSenior LevelMedium

Job Summary

Provide strategic leadership for all banquet and event operations, ensuring flawless execution, exceptional guest satisfaction, and Marriott brand standards across meetings, conferences, weddings, and special events. Recruit, coach, and develop a high-performing Event Operations team while partnering with Sales, Culinary, and Resort Leadership to maximize revenue and enhance operational efficiency. Lead daily activities including staffing, labor management, budgeting, inventory, and equipment oversight to maintain quality and service standards. Build strong client relationships by engaging throughout the event experience, resolving challenges with urgency, and identifying opportunities to elevate service and strengthen the resort's reputation.

Required Qualifications

  • Progressive leadership experience in Banquets, Event Operations, Conference Services, or Food & Beverage within a full-service Marriott hotel, resort, or comparable luxury hospitality environment
  • Proven success leading large banquet operations, developing high-performing teams, and delivering exceptional service for meetings, conferences, weddings, and special events
  • Strong financial and operational expertise, including labor management, budgeting, forecasting, cost controls, inventory management, and revenue optimization
  • Exceptional leadership, communication, and organizational skills with the ability to manage multiple priorities while collaborating across hotel departments
  • Passion for coaching associates, exceeding guest expectations, and creating a culture where both people and performance thrive

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