Director of Enterprise Risk and Fraud Operations
On-siteLas Vegas, Nevada, United States
Job Summary
Build, mentor, and inspire a top-tier Risk & Fraud team dedicated to continuous improvement and operational excellence. Lead the proactive development and management of risk and fraud controls, including policies, frameworks, and process automation, in alignment with enterprise risk strategy. Design, analyze, and optimize transaction monitoring to identify and address card fraud, wire or ACH irregularities, new account fraud, money laundering, and related threats. Own all aspects of investigations; directing resolution of actual and potential fraud activity, and collaborating with business units on mitigation strategies. Maintain robust reporting on risk exposure, fraud loss trends, and management dashboards (weekly, monthly, quarterly). Oversee chargeback, representment, and regulatory filing processes, ensuring timely and compliant submissions. Continuously evaluate and enhance rules engines, including writing custom fraud rules in modern platforms (such as Sift, FICO Falcon, or Signifyd). Engage with internal stakeholders, compliance, and product leaders to future-proof the business against evolving threats. Support deployments, incident response, and process improvements with a bias for urgency and ownership. Flexibility for on-call or after-hours work when critical incidents happen.
Required Qualifications
- 5+ years of risk management experience within the payments industry, including direct fraud tool/rules writing in enterprise technology
- Strong understanding of financial services, digital wallets, payment ecosystems, or mobile app platforms
- 3+ years in a leadership role managing direct reports and cross-functional teams
- Bachelor's degree in Business Administration, Criminal Justice, Information Systems, Computer Science, Finance, or a related field
- Advanced expertise in AML transaction monitoring and compliance reporting
- Hands-on familiarity with productivity and workflow tools (e.g., Jira, Confluence, Monday, Microsoft Office Suite)
- Proven ability to collaborate across teams and communicate technical and operational concepts
- Demonstrated problem-solving skills, with the intuition and resolve to respond as fraud events or urgent system incidents arise
- Flexibility for on-call or after-hours work when critical incidents happen
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