Director of Engineering, Customer Deployments and Partner Integrations
$275,000–$360,000 year
RemoteUnited States
Job Summary
Lead engineering strategy and execution for deploying TwelveLabs technology into customer and partner environments across hyperscalers, private clouds, and on-premise infrastructure. Own the full deployment lifecycle from technical discovery through production launch and operations, partnering directly with strategic customers to solve complex integration challenges. Build scalable tooling, automation, and internal platforms that transform bespoke implementations into repeatable, highly automated capabilities while establishing standards for CI/CD, observability, and developer experience. Collaborate with Product, Research, and Security teams to embed multimodal AI models deeply into enterprise workflows, ensuring architectures meet demanding security and compliance requirements for regulated sectors. Translate recurring customer friction into product improvements and define the roadmap for deployment infrastructure as the company expands its global footprint.
Required Qualifications
- 10+ years of experience in software engineering, infrastructure, platform engineering, or distributed systems
- significant experience leading globally distributed engineering teams
- Experience leading engineering organizations responsible for deploying complex software, AI/ML systems, or infrastructure into enterprise customer environments
- Deep technical understanding of cloud infrastructure, distributed systems, networking, containers, Kubernetes, CI/CD, observability, and production operations
- Experience with Kubernetes, container orchestration, infrastructure-as-code, and automated deployment systems
- Experience deploying software across multiple cloud environments and/or customer-controlled infrastructure, including air-gapped, disconnected, regulated, or highly secure environments
- Hands-on experience owning the software deployment lifecycle end-to-end — versioning, release management, rollout + rollback strategy, upgrade paths, and post-deployment operations across distributed customer environments
- Deep experience with software packaging patterns for shipping into customer-controlled environments — container images, Helm charts, operator patterns, installer + bootstrap flows, air-gapped bundles, and dependency + configuration management
- A track record of turning bespoke customer implementations into scalable, repeatable engineering systems
- Strong customer-facing instincts and the ability to operate credibly with senior engineers, architects, security teams, and technical executives at large enterprises
- A bias toward action and a willingness to get into the technical details when the situation demands it
- Excellent judgment about when to build a one-off solution for a strategic customer versus investing in a scalable platform capability
- Experience operating in a high-growth startup where product requirements and customer needs evolve rapidly
- Experience working with globally distributed teams
Desired Qualifications
- Experience deploying AI/ML or GPU-intensive workloads into customer environments
- Experience with public sector, defense, financial services, or other highly regulated customers
- Experience taking an enterprise deployment motion from bespoke implementations to a standardized platform
- Experience building or leading Solutions Engineering, Field Engineering, Deployment Engineering, or Professional Services Engineering organizations
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