Director of eCommerce, Key Accounts
$147,000–$147,000 year
HybridNew York City, New York, United States or Franklin, Tennessee, United States
Job Summary
Own and execute the eCommerce marketplace strategy for Amazon and Chewy, driving revenue growth, market share, and profitability. Develop annual business plans, operating forecasts, and promotional calendars to achieve channel objectives. Manage strategic customer relationships with key marketplace partners and lead best-in-class execution across assortment, content, SEO, retail media, and pricing. Monitor performance, industry trends, and platform policies to mitigate risks and capitalize on opportunities. Partner cross-functionally with Marketing, Supply Chain, Finance, and Demand Planning teams to deliver operational excellence. Lead and develop a high-performing eCommerce team while leveraging data to inform strategic decision-making. Works hybrid schedule with 3 days in-person out of Boulder, New York, or Nashville.
Required Qualifications
- 10+ years of progressive experience in eCommerce, digital commerce, or key account management
- significant experience leading Amazon and/or Chewy businesses
- Proven success managing Amazon Vendor Central and/or Seller Central
- Deep understanding of Chewy's platform, operating model, customer experience expectations, and growth opportunities
- Strong P&L management experience
- demonstrated track record of driving profitable growth, market share gains, and revenue performance
- Experience developing and executing strategic business plans, forecasts, and customer growth initiatives
- Proven ability to lead, coach, and develop high-performing teams
- ability to influence cross-functional stakeholders at multiple levels of the organization
- Highly analytical and data-driven mindset
- ability to translate insights into actionable strategies and business results
- Exceptional communication, negotiation, and relationship-building skills
- ability to thrive in a fast-paced, growth-oriented environment
- 3 days in-person work schedule
- Corporate office location in Boulder (CO), New York (NY) or Nashville (TN)
Desired Qualifications
- passion for personal and professional growth
- viewing oneself as a key player contributing to continued success as an award-winning company
Additional Requirements
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