Director of eCommerce, Key Accounts
$147,000–$147,000 year
HybridNew York City, New York, United States or Franklin, Tennessee, United States
Job Summary
Own and execute the eCommerce marketplace strategy for Amazon and Chewy, driving sustainable revenue growth, market share, and profitability. Develop annual business plans, operating forecasts, and promotional calendars to achieve channel objectives while managing strategic customer relationships and optimizing assortment, content, SEO, and retail media. Monitor marketplace performance and platform policies to mitigate risks and capitalize on emerging opportunities. Lead a high-performing team and collaborate cross-functionally with Marketing, Supply Chain, Finance, and Demand Planning to deliver operational excellence. Works a hybrid schedule with 3 days in-person out of Boulder, New York, or Nashville.
Required Qualifications
- 10+ years of progressive experience in eCommerce, digital commerce, or key account management
- significant experience leading Amazon and/or Chewy businesses
- Proven success managing Amazon Vendor Central and/or Seller Central
- experience with retail negotiations
- experience with promotional planning
- experience with retail media programs
- Deep understanding of Chewy's platform
- Deep understanding of Chewy's operating model
- Deep understanding of Chewy's customer experience expectations
- Deep understanding of Chewy's growth opportunities
- Strong P&L management experience
- demonstrated track record of driving profitable growth
- demonstrated track record of driving market share gains
- demonstrated track record of driving revenue performance
- Experience developing and executing strategic business plans
- Experience developing and executing operating forecasts
- Experience developing and executing customer growth initiatives
- Proven ability to lead, coach, and develop high-performing teams
- ability to influence cross-functional stakeholders at multiple levels of the organization
- Highly analytical and data-driven
- ability to translate insights into actionable strategies
- ability to translate insights into business results
- Exceptional communication skills
- Exceptional negotiation skills
- Exceptional relationship-building skills
- ability to thrive in a fast-paced environment
- ability to thrive in a growth-oriented environment
- Must work out of Boulder (CO), New York (NY) or Nashville (TN)
- Must work a hybrid schedule with 3 days in-person
Desired Qualifications
- passion for personal and professional growth
- view of self as a key player contributing to continued success as an award-winning company
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