Director of E-commerce
$115,000–$125,000 year
On-siteWoodbridge, Virginia, United States
Job Summary
Develop innovative e-commerce strategies to maximize revenue, net income, and customer satisfaction by leveraging AI and automation to streamline operations and optimize inventory flow. Build roadmaps for technology implementation and scale sales platforms while analyzing internal and external data to forecast needs, control inventory, and adjust pricing based on competitive trends. Lead execution across planning, marketing, customer service, and operations, managing KPIs to ensure replenishment and drive growth in key categories. Maintain a strong field presence to evaluate store processes, coach over 40 team members, and manage vendor and marketplace accounts to protect margins. Collaborate cross-functionally with Retail Directors, logistics, and finance to align sourcing practices and product standards.
Required Qualifications
- 5+ years of experience in a high-performing complex role (e.g., Director of ecommerce operations, general mgmt., strategy consulting)
- e-commerce and/or startup environment experience preferred
- Bachelor's degree in business, marketing, operations, computer science, information technology, or related field
- Skilled in Microsoft applications
- Proficiency with Microsoft Office Suite
- Experience implementing artificial intelligence
- Strong interpersonal skills and the ability to effectively communicate complicated concepts and recommended courses of action engage diverse audiences and influence senior executives
- Ability to think strategically, drive for results, build a high-performance organization, continuously drive innovation, and inspire the organization to achieve and exceed its objectives
- Thorough understanding of consumer audience segments
- Strong project management skills and ability to complete projects on time
- Strong problem-solving skills with the capacity to translate analytic data into strategic ideas
- Excellent ability to quickly synthesize both quantitative and qualitative data down to conclusions, prioritize opportunities, and drive speedy execution
- Interpersonal and persuasive skills, particularly with business decision makers
- When you've identified an opportunity, you must effectively articulate the business case to get approval
Desired Qualifications
- Excellent prioritization and time management skills
- Ability to work with customers regardless of e-commerce background
- Alignment with the mission and vision of Goodwill
- Enjoys working in a dynamic, collaborative, entrepreneurial environment that focuses on continuous improvement and direct communication
- Open to travel as needed
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