Director of Distribution and Logistics

Director of Distribution & Logistics owns the end-to-end physical flow of Step2 product across our network — four warehouse locations, an internal shuttle/fleet operation, and a micro-fulfillment partner. Reporting to the COO, this leader is accountable for the cost, service, capacity, and safety performance of our distribution and logistics operations, with a focus on optimizing the flow of large-format, space-intensive product. This hands-on leadership role requires a technical foundation and a continuous-improvement mindset. The Director will use data and disciplined process design to drive throughput, space utilization, and on-time delivery while critically evaluating 3PL and LTL freight strategy. They will lead a team of four direct reports and build systems, metrics, and partnerships that scale with the business. Responsibilities include championing a safety-first culture across locations and the fleet; directing day-to-day operations across four warehouses; leading four managers/coordinators; overseeing shuttle/fleet operation; managing micro-fulfillment partner relationship; optimizing product flow, cube efficiency, and material handling; applying Lean/Six Sigma for waste reduction; establishing a metrics framework (throughput, fill rate, on-time delivery, cost-to-serve, damage, safety, labor productivity); building dashboards and capacity models; evaluating 3PL performance and negotiating freight; owning inventory accuracy and WMS/TMS improvements; cross-functional partnership with Manufacturing, Planning, Customer Service, Sales, and Finance; and leading budget planning for the function.