Director of Direct-to-Consumer Final Mile Logistics
On-siteCoppell, Texas, United States
Job Summary
Own end-to-end final-mile delivery and in-home service strategy for D2C channels, scaling next-day delivery, premium installation, and hybrid gig models. Lead carrier and vendor negotiations, manage rate cards, SLAs, and quarterly business reviews while optimizing cost-to-serve and service levels. Partner cross-functionally with Engineering, E-commerce Fulfillment, Supply Chain, Customer Experience, and Finance to resolve capacity challenges, define system integrations, and forecast budgets. Establish service standards, performance benchmarks, and network design playbooks for peak seasons, driving continuous improvement in on-time delivery, NPS, and damage reduction. Own reverse logistics, returns disposition, and white glove protocols, including root cause analysis and claims management. Lead pilots for emerging technologies like AI routing and IoT tracking, and develop tiered service offerings to drive incremental revenue. Provide executive reporting and lead a high-performing team responsible for analytics and partner governance.
Required Qualifications
- 12+ years of experience in final mile, transportation, supply chain, or e-commerce logistics, with progressive leadership responsibility
- Proven experience negotiating carrier and vendor contracts and managing complex service networks
- Strong cross-functional leadership skills with experience partnering with engineering/IT and fulfillment teams
- Deep understanding of D2C logistics economics, service models, and customer experience drivers
- Executive-level communication and stakeholder management capabilities
- Ability to travel 25% of the year
Desired Qualifications
- Experience supporting large-scale D2C or omnichannel retail operations
- Familiarity with dropship programs and multi-partner fulfillment ecosystems
- Experience launching premium delivery or in-home service offerings
- Data-driven mindset with strong analytical and financial acumen
- Strong leadership skills with the ability to manage teams and drive strategic initiatives to completion
- Excellent analytical and problem-solving skills, with a focus on innovation and continuous improvement
- Proven ability to manage budgets and optimize costs while delivering high-quality results
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