Director of Deployment, Field Communication
$110,000–$185,000 year
RemoteUnited States
Job Summary
Lead end-to-end deployment of Field Communication solutions for SLED, federal, and enterprise customers from contract handoff through customer acceptance. Build repeatable deployment playbooks across single-site, multi-site fleet, and tactical form factors while owning service level agreements for on-time, on-spec completion and time-to-value. Act as the senior Mutualink point of contact for agency leadership and IT stakeholders, running kickoff, status, and acceptance meetings to drive deployment-quality customer health that supports renewal and ACV expansion. Coordinate with Engineering, Sales, and Customer Success on pre-close scoping and post-go-live handoffs, providing deployment health reporting to Executive Leadership. This customer-facing delivery leadership role sits at the intersection of Customer Operations, Sales, and Customer Success, requiring 60–75% travel to support customer sites and escalation responses.
Required Qualifications
- 8+ years of customer-facing delivery, professional services, or deployment leadership experience, including 3+ years leading deployment teams or programs
- Demonstrated track record delivering complex communications, networking, or public-safety technology deployments at scale (multi-site, multi-agency, mission-critical)
- Strong working knowledge of LMR, LTE/5G, IP-based communications, interoperability, or related public-safety / first-responder communications technology
- Experience operating in SLED, federal civilian, or DoD delivery environments with the contracting and security posture those environments require
- Demonstrated ability to translate technical complexity into operational outcomes that first-responder customers can run on
- Comfort with 60–75% travel to customer sites, including occasional same-week travel in response to deployment escalations
- Excellent written and verbal communication skills; capable of speaking credibly with both agency Chiefs and IT teams
Desired Qualifications
- Prior experience with Mutualink, Motorola Solutions, L3Harris, Tait, JPS, or similar public-safety communications platforms
- Experience with federal Go-Kit / tactical communications deployments and FedRAMP / FISMA / CJIS-aligned delivery practices
- PMP, PgMP, or other formal delivery / program management certification
- Background in standing up a deployment function inside a growth-stage company
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