Director of Customer Success
Remote · Brasília, Federal District, Brazil
Job Summary
Director-level leadership for Customer Success focused on expanding existing accounts by engaging CXOs, driving value realization, and leading ROI-focused reviews. Owns cross-functional collaboration with Sales, Engineering, Business Development, Marketing, and Product to create new business opportunities, resolve client blockers, troubleshoot day-to-day technical challenges, and escalate issues when needed. Build and maintain executive-level relationships, conduct value-based solution selling, and help clients achieve measurable ROI across large enterprise accounts.
Required Qualifications
- 8+ years of SaaS Enterprise Sales and/or Account Management with large enterprise accounts
- Hands-on experience with SDK, HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL (Plus)
- Strong executive presence and ability to develop executive-level (CxO) relationships
- Excellent verbal and written communication skills for interfacing with clients and internal stakeholders
- Proven ability to identify client business goals, monetization strategies, performance metrics and support sales teams to increase revenue
- Problem-solving abilities to ensure client satisfaction and campaign success
- Proactivity in spotting new opportunities or addressing potential issues
- Team collaboration with cross-functional groups (Sales, Engineering, Business Development, Marketing, Product) to deliver seamless client service
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