Director of Customer Success
Hybrid · New York City, New York, United States
Job Summary
Director of Customer Success leads senior client relationships across packaging and shopper insights, manages a portfolio of high-value accounts to ensure growth and retention, develops strategic account plans across Behaviorally’s product suite (Quant, Qual, and AI-enabled solutions), collaborates with cross-functional teams to deliver high-quality, insight-driven work, translates findings into compelling narratives for high-level business decisions, forecasts revenue across weekly, monthly, quarterly, and annual cycles, and mentors team members to foster growth, innovation, and accountability. Hybrid work model (3 days in-office) accompanies a role focused on building trusted advisor relationships, driving measurable growth, and delivering client value.
Required Qualifications
- 6+ years of experience in market research, customer success, or client-facing roles
- Proven ability to manage complex client relationships with measurable business impact
- Strong grasp of research methodologies (Quant, Qual, AI)
- Experience leading and collaborating with teams to deliver excellence
- Excellent communication and presentation skills with a commercial mindset
- Natural curiosity, self-motivation, and comfort in fast-paced environments
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