Director of Customer Success - China
On-siteBeijing, Beijing, China
Job Summary
Manage top-tier clients as a dedicated Customer Success Manager, driving revenue and enhancing campaign performance through collaboration with AdOps and sales teams. Hire, onboard, and mentor a team of Customer Success Managers, ensuring effective ramp-up, adherence to core principles, and continuous skill development. Monitor key account health metrics to proactively address risks and improve retention within the Chinese book of business. Provide strategic guidance on client communications, support preparation for high-priority meetings, and refine presentation templates to enhance client interactions. Lead performance reviews and foster a culture of knowledge sharing to scale business growth.
Required Qualifications
- Experience in advertising technology or a related field
- 6+ years of experience in a DSP/programmatic work environment
- 3+ years of experience with people management
- Ability to adapt quickly to a rapidly changing technology environment
- Ability to thrive in a fast-paced, digital environment
- Excellent written and verbal communication, organizational, & time management skills
- A passion for achieving higher levels of growth and development
- Ability to assist, manage, and abide by clients' needs and work with complaints in a concise and respectful manner
- Comfortable working with multiple clients and accounts at a time across a diverse set of industries
- Ability to analyze and interpret significant amounts of data
- Ability to speak, read, and write in English fluently
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